Eckles Auto Body

No one ever enjoys having to take a vehicle for body repairs but this place thinks about their customers. Since my car was drivable, they called me when parts were in before having me drop off my vehicle and returned it as soon as they completed repairs. They are very understanding and answered any questions I had. Then when I picked up my car it was washed and even vacuumed….. great job!!

They were efficient and timely! Great customer service!! Like above and beyond! All the staff are friendly and just love their job and you can tell they love who they work for and that they take pride in what they do. When I picked up my car they were genuinely excited for me to see my car and I literally wanted to cry because that is so rare today! I for sure don’t think I will ever go anywhere else but here, endless I move 💯 . God Bless this place the owners and all the staff!

I was referred by my neighbor who used to work with infinity insurance, also noticed ratings show that their fast and friendly. It's been a month. My insurance and coworkers are telling me it's shouldn't have been this long, wasn't given a estimated time and have to keep calling just to be told they will call me back. My insurance had paid 1k of my rental and now been paying out of my pocket. This is getting so frustrating. Was told Friday or the following Monday, came in Monday afternoon because I didn't receive a call, just to find out the parts are not in yet. Called Tuesday to make a complaint, just to find out the car is drivable. WTF! There is no clear communication here. This is not at all what the rating comments reflected! Pickup my car Tuesday afternoon and noticed new damage on the rear bumper and Freddy Treto right away denied it saying it was already there. He then brought up pictures when it was brought in. It shows clearly that there was nothing. I asked him that it would be repaired in writing and he refused. Such BS! Then said he would make a note of it and started writing on my paperwork for the repairs already made. How can I trust someone who would deny the truth so quickly, to find out later and not promise in writing. Had to bring in the car again because the engine was over heating. Never again!